Frequently asked questions

If your question is not listed below, please contact us through live chat

Question How do I order?
AnswerOn the product page, select the desired product, choose the desired quantity and then click on “Buy now” if you have only one product to choose from. If you have other items, click on “Add to cart” and continue shopping.

Once you’ve selected your products, click on the cart icon in the top right-hand corner of the screen and you’ll be taken to the checkout and payment page. Click on “Checkout” and follow the payment instructions.

Question Where do you deliver?
AnswerWe ship internationally, whether to North or South America, Europe, Africa, Australia or Asia, with a valid address we can ship anywhere.
Question What type(s) of payment(s) are accepted?
AnswerAll major credit card are accepted.
Question Are the ingredients subject to change ?
AnswerThe ingredients contained in our product are subject to change. We are constantly striving to improve and provide the best quality products available for our kits to be optimal.
Question I did not receive my order, what should I do?
AnswerPlease contact us by email at info@rescuexray.com and we’ll make a follow-up.

Please DO NOT contact Canada Post.

We will make the request to Canada Post. This process can take up to 30 days. If your package is determined to be lost, we will resend another order at no charge.

Question Do you accept return ?
AnswerWe accept returns on condition that the package has not been opened, and upon receipt of the package we will issue a refund.
Question Do you offer expedited shipping ?
AnswerAll our shipments are expedited, always with the aim of providing fast, efficient service.